Q: What is your return policy?

A: Customers may return product to Hergo within 30 days from the date received if the item is found to be defective or is not representative of the original product description. A 25% restocking fee is standard unless otherwise specified by your Hergo account executive.

By |2017-05-24T20:51:01+00:00May 24th, 2017|0 Comments

Q: Can I pick up my product at your factory?

A: Customers who wish to pick up their order at the Hergo factory will only be charged a handling fee, which is calculated based on the weight of order. Customers should specify if they would like items packed on a skid, boxed or just shrink-wrapped.

By |2017-05-24T20:50:00+00:00May 24th, 2017|0 Comments

Q: What are your payment terms?

A: First time orders must be paid by credit card, COD or prepayment. If you would like Net 30 Terms, we will need your credit references and D&B number to run a credit check report. Terms are subject to approval by the company CFO.

By |2017-05-24T20:49:28+00:00May 24th, 2017|0 Comments

Q: Do you offer delivery and installation services?

A: Hergo offers delivery and installation services for shipments going to locations in the NY Metropolitan area (NY, NJ and CT). Minimum charge for each service is $180. Delivery and Installation services are also available outside the NY metro area on a per case basis. To discuss rates, please contact your Hergo account executive.

By |2017-05-24T20:48:37+00:00May 24th, 2017|0 Comments